Account & Data Deletion

You can permanently delete your Linda account and its personal data at any time, directly from the app — no need to contact support. This page explains exactly what happens when you do, and what an alternative path looks like if you can't access the app.

How to Delete Your Account

Open the Linda app → Settings → Delete Account → type DELETE to confirm. It takes effect immediately — there is no waiting period.

What Gets Deleted

• Your name, email, profile photo, PIN, and all notification preferences — erased outright.
• Your phone number — replaced with a non-working placeholder so it can no longer identify you, and freed for reuse (Kenyan numbers are recycled between subscribers).
• All in-app notifications tied to your account.
• If you had a claimed worker profile: your photo, bio, work types, and areas are cleared, and the claim itself is released — the profile reverts to unclaimed.

What's Retained, and Why

• The underlying verified identity record (name, date of birth, gender from national ID verification via YouVerify) is not deleted when you delete your account — it belongs to the real person other users search for, not to your account, and continues to exist independently of you.
• Past searches, payments, and reviews are kept for legal and community-trust-integrity reasons — so a review history can't be erased by deleting an account — but are re-linked to your now-anonymised account row. They are no longer attributable to your name, email, or original phone number.

If You Can't Access the App

Email privacy@lindake.com with your deletion request. We may verify your identity before fulfilling it, per the Privacy Policy's user-rights process.

Related Policies

See our Privacy Policy for how we handle personal data more broadly.