Community Reviews, References and Fairness Policy

Linda exists to make referrals and worker reputation more useful and accountable. It must not become a digital blacklist. This policy explains the rules that keep reviews and references fair to everyone involved.

Our Five Rules

• Reviews must come from a genuine relationship or experience — not hearsay, rumour or a competitor's account.
• Factual claims within a review may be checked and verified.
• Serious negative information is communicated to the affected person, where legally and practically appropriate.
• The affected person has a meaningful correction or response process — they are not simply left with an allegation they cannot answer.
• Repeated manipulation, retaliation or coordinated review attacks result in enforcement action against the accounts involved.

Our Dispute Process

When a worker or reviewer disputes information on Linda, we follow a consistent process:

• The affected user reports the disputed information.
• Linda assesses the severity and risk of the report.
• The contributor may be asked for clarification or supporting evidence.
• The affected person may provide a response.
• Linda decides whether to retain, contextualise, restrict or remove the information.
• Material decisions can receive a secondary review.

Why This Matters

This process is strategically important to us. Linda's value comes from credible reputation information handled with procedural fairness — not simply from collecting as many allegations as possible. A review or reference on Linda represents the contributor's own experience or opinion; it does not necessarily represent Linda's view, and it is never treated as an unchallengeable final word.

For the specific rules that apply to submitting and using reviews, see our Terms of Use. For how we handle the personal data involved in reviews and references, see our Privacy Policy.